Kitchen Cabinets Store inc Policy

How to Place an Order: Orders are accepted only by email to sales@kitchencabinetsstore.com. We do not take orders over the phone. Order Confirmation:We’ll send you an Order Acknowledgement within 24 hours of receiving your order, except on weekends and holidays. If you don’t receive it in that time, please contact us. Your order isn’t considered approved until we confirm it in writing. If you don’t receive confirmation within 10 business days, your order may be cancelled. Changes to Your Order:Any changes must be made before we send your final approval. Once we’ve sent the revised acknowledgement, you’ll need to sign and return it. After that, changes or cancellations may be subject to a 25% restocking fee for flat-pack. Cabinets sold in flat boxes and assembled by the dealer are non-returnable. Delivery:We deliver within a 100-mile radius of our warehouse. You or someone you designate must be available to help unload the order. If no one’s there when the truck arrives, we may need to reschedule and charge a redelivery fee. Pickup Option:You’re welcome to pick up your order at our warehouse. If you don’t collect it within 30 days, we’ll start charging storage at $100 per order per month. Shipping Smaller Items:Smaller items ship via common carriers like UPS or FedEx. For larger orders we’ll get you a freight quote. Inspection on Delivery:Please inspect your order immediately upon receipt and note any damage on the delivery paperwork. Claims for missing or damaged items must be reported within 5 business days with clear photos. We can’t process claims after that. Returns and Replacements:Damaged or missing parts can be replaced, but the original items must be returned to us. Returns of complete assembled orders are only accepted if we made a mistake, and they’re subject to a 25% restocking fee. Payments:We accept credit cards, checks, certified checks, and wire transfers. All orders require full payment before shipment unless you have an approved credit account with us.